Part of the Family
Suttons Customer Care: We're Here To Help
Your feedback helps drive us in the right direction.
We care about the experiences our team provide to our customers.
Our Customer Care Department is an independent team who are wholeheartedly committed to achieving the best possible outcomes or providing your positive feedback to our team members. We are committed to learning how we can continually improve our service. It’s not just customer service, it’s customer care.
Suttons Lifecycle Program
Your journey with Suttons is just beginning and we will assist with continually providing seamless automotive ownership and trusted service. Our friendly team of customer-focused specialists are knowledgeable and offer a tailored approach customised to you, and designed to increase your satisfaction with the overall vehicle purchase and ownership process.
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Frequently Asked Questions
Making a complaint
Complaints process (call, email, submit enquiry), We receive your complaint and aim to be in contact with you within 2 business days, We investigate and aim to provide an outcome within 10 business days.
How can I get my service invoices and sales contracts?
- Contact the dealership directly.
- If a closed dealer, email customercare@suttons.com.au or call us on 0287118619
I have a general enquiry. Who can I speak with?
Email customercare@suttons.com.au or call us on 0287118619.
I do not wish to receive any further communications from Suttons. What do I do?
Email data@suttons.com.au with your contact details and request, or call us on 0287118619.
I have Suttons Auto Protection and have an issue or questions. Who do I contact?
Refer to our Suttons Auto Protection Plan page for more information.
I have Schmick scratch and dent assist package, how do I make a claim?
Please visit https://app.schmickclub.com/memberships/requestrepair#request-repair-form to make a claim.
How do I book my service?
Call our friendly service booking team on 0287118611
Where can I service my vehicle?
Call our friendly service booking team on 0287118611
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